Satifaction Policy/Warranty Information
For the past 20 years, our goal at Yukon International has been to provide the best value in home equipment. We strive toward maintaining this goal today, and for years to come. Yukon International Fitness equipment is designed to be the best equipment for home use. We take pride in offering our consumers the best equipment available at competitive prices. We price our products fairly and honestly and stand behind each piece with a full money back guarantee.
If you are not completely satisfied with your purchase, you must obtain a “return materials control number” within 30 days of the date of purchase. Please call us directly at (800) 799-8566 in order to obtain this return authorization number. REFUNDS WILL NOT BE ISSUED/PROCESSED FOR PRODUCTS RECEIVED WITHOUT APPROPRIATE AUTHORIZATION. All returns must be in original packaging and in re-saleable condition. Customer returning product is responsible for shipping costs to our facility. Yukon Fitness will refund your purchase price less your original shipping costs. Based on the condition of the returned product(s), Yukon International reserves the right to impose a fifteen (15%) restocking fee.
Yukon’s warehouse center is packed with equipment and is ready to ship your order Monday-Friday 9:00AM-5:00PM EST. Orders usually ship within 24 hours of receipt. Delivery time may vary around holidays and peak seasons.
Yukon International warrants its products against defects in materials and workmanship outlined herein. Welded structures are under warranty by the discretion of Yukon Fitness. A warranty will be considered if the machine does not show signs of abuse/being used inappropriately and only if the machine is being properly maintained. Light commericial and/aerobic equipment do carry limited warranties, for more information please contact Yukon Fitness. Yukon reserves the right to inspect and repair the product and return same product to the customer. After receiving a “return materials control number,” (from Yukon) the customer is responsible for shipping the defective equipment to Yukon via prepaid freight (customer pays) for replacement or repair. This warranty covers only failures due to defects in materials and workmanship that occur during normal use. This does not cover damage that occurs in shipment or failures due to misuse, abuse, neglect, misapplication, alteration or improper assembly of the product. This warranty does not cover "wear and tear" items including, but not limited to: bushings, cables, pulleys, wheels, rollers, pads, cushions, pins, and caps. This warranty does not cover the use in a commercial or institutional installation or application.
Replacement or repair as provided for under this warranty is the sole remedy of the user, and customer shall be responsible for paying freight charges. Replacement parts necessary to repair a defective product will be shipped at the customer’s expense. Repair parts requested by anyone other than the original purchaser shall incur charges for requested parts and shipping costs. Yukon shall not be liable for any incidental or consequential damages or for breach of any express or implied warranty on this product. At its sole discretion, Yukon International reserves the right to use or provide reconditioned parts and/or to request a return and repair existing defective or broken parts.