Yukon Fitness’s adherence to high standards of quality in customer service allows us to pick, pack and label orders immediately upon receipt. Due to the logistics of our warehouse operations, Yukon Fitness reserves the right to charge a cancellation fee on orders processed, but not yet shipped. Customer cancellations are subject to a fee equaling 10% of their order total. If a customer wishes to cancel an order that has already shipped, customer is responsible for paying shipping (both ways), the 10% cancellation fee, a 15% restocking fee and Customer will also be responsible for any damages to the item in shipping back to Yukon. If there is shipping damage the Customer will need to file a claim with the carrier the Customer used. WE DO NOT ACCEPT COLLECT FREIGHT. Yukon will deduct the return shipping fees from the refund in the event the order was sent back Collect and other cancellation fees may apply. If a customer refuses his order, the customer will be charged back on their refund for the return shipping and all other cancellation penalties mentioned above.