SATISFACTION POLICY AND WARRANTY INFORMATION
For the past 20 years, our goal at Yukon International has been to provide the best value in home equipment. We strive toward maintaining this goal today, and for years to come. Yukon International Fitness equipment is designed to be the best equipment for home use. We take pride in offering our consumers the best equipment available at competitive prices. We price our products fairly and honestly and stand behind each piece with a full money back guarantee.
If you are not completely satisfied with your purchase, you must obtain a “return materials control number” within 30 days of the date of purchase. Please call us directly at (800) 799-8566 in order to obtain this return authorization number. REFUNDS WILL NOT BE ISSUED/PROCESSED FOR PRODUCTS RECEIVED WITHOUT APPROPRIATE AUTHORIZATION. All returns must be in original packaging and in re-saleable condition. Customer returning product is responsible for shipping costs to our facility. Yukon Fitness will refund your purchase price less your original shipping costs. Based on the condition of the returned product(s), Yukon International reserves the right to impose a fifteen (15%) restocking fee.
Yukon’s warehouse center is packed with equipment and is ready to ship your order Monday-Friday 9:00AM-5:00PM EST. Orders usually ship within 24 hours of receipt. Delivery time may vary around holidays and peak seasons.
Yukon International warrants its products against defects in materials and workmanship outlined herein. Welded structures are guaranteed for the life of the registered owner, unless it is deemed by Yukon Fitness that the machine is being used inapropriately or is being abused or not properly maintained and where noted, NOT including light commercial and/or aerobic equipment which carry only limited warranties. Yukon reserves the right to inspect and repair the product and return same product to the customer. After receiving a “return materials control number,” (from Yukon) the customer is responsible for shipping the defective equipment to Yukon via prepaid freight (customer pays) for replacement or repair. This warranty covers only failures due to defects in materials and workmanship that occur during normal use. This does not cover damage that occurs in shipment or failures due to misuse, abuse, neglect, misapplication, alteration or improper assembly of the product. This warranty does not cover the use in a commercial or institutional installation or application.
Replacement or repair as provided for under this warranty is the sole remedy of the user, and customer shall be responsible for paying freight charges. Replacement parts necessary to repair a defective product will be shipped at the customer’s expense. Repair parts requested by anyone other than the original purchaser shall incur charges for requested parts and shipping costs. Yukon shall not be liable for any incidental or consequential damages or for breach of any express or implied warranty on this product. At its sole discretion, Yukon International reserves the right to use or provide reconditioned parts and/or to request a return and repair existing defective or broken parts.
Customer orders shipped outside of the continental U.S. shall bear all costs for parts, including shipping costs, any duties and/or taxes, and any and all other charges imposed by customs agencies and any other taxing authorities, including, but not limited to, customs inspections.
Yukon Fitness’s adherence to high standards of quality in customer service allows us to pick, pack and label orders immediately upon receipt. Due to the logistics of our warehouse operations, Yukon Fitness reserves the right to charge a cancellation fee on orders picked, but not yet shipped. Customer cancellations are subject to a fee equaling 10% of their order total.
Orders are cancellable without penalty ONLY if the order has not yet been processed. In all other cases, a cancellation fee totaling 10% of the order total will be imposed.
If a customer wishes to cancel an order that has already shipped, customer is responsible for paying shipping (both ways), and the additional 10% cancellation fee. Customer will also be responsible for any damage in shipping, and for a 15% restocking fee.
Orders will be shipped using UPS, FedEx, or USPS. Large orders such as home gyms, smith machines and barbell sets will be shipped via motor freight trucking companies. Orders arriving by truck are CURBSIDE ONLY. You will need to be present in order to receive the delivery, and it is your responsibility to unload the equipment. If you have any special delivery requests or instructions such as a request for inside delivery, please contact us ahead of time so that we can provide a price quotation for added services and make the proper arrangements. Sometimes shipping rates will need to be adjusted due to delivery location. Yukon will contact the customer for approval.
*Please Note: Customer has 14 days from receipt of our product to report any damages, shortages, defects or lost or missing parts, not previously noted when received. Customer must notify us directly of any of the above items (440-439-0000) After 14 days the customer may be charged any costs related to the above including cost of parts or hardware and any related shipping cots.
Freight Costs: There may be additional freight costs, not reflected on our Web site if your shipment falls into one of the following categories:
Alaska, Hawaii, Military base, School, Government office, construction site, National park, remote addresses not serviced directly by Yukon's LTL carriers. Shipments using 3rd party interline carriers. Please contact us if you have any questions regarding your purchase via firstname.lastname@example.org.